Policies

 

New Guests
Please arrive 10-15 minutes before your appointment time to fill out a ‘New Guest’ Information sheet.

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Scheduling

It is best if you book your appointment two weeks in advance. Groups and wedding parties should be scheduled four to six months in advance and nine months in advance for prime bridal season dates (May-October).

While we do our best to have all appointments run on time, there will be times when a preceding client treatment may exceed its scheduled duration and put us behind schedule. We will make every effort to keep you from waiting.

Even though walk-ins are welcome, we cannot guarantee that a time slot will be available for walk-in clients. We recommend that you make all appointments in advance.

Our salon software system has been updated! This means that we need to reserve all appointments with a credit card. We only have to set this up one time. In the event you have a new card, please let us know and we can update that for you. Your card will not be charged at this time, it’s simply to hold the appointment time slot for you. However, please note that we do require a MINIMUM of 24 hours notice prior to canceling, otherwise you will be charged a fee. The fees are 50% of the scheduled service for cancellations made within a 24 hour period. And 100% of the scheduled service for not showing up to the appointments.

 

Running Late
We understand that there are times when you may be running late. Please give us a call if you will be more than 10 minutes late so we can arrange the schedule for your Service and the Services for those scheduled after your appointment.

 

Cancellations
In the event that you need to cancel your appointment, please be sure to give us a 24-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled without a 24-hour notice are subject to a cancellation fee worth 50% of the scheduled service(s) charges. Cancellation notices must be given earlier for some services such as Bridal Packages. Any appointments that are ‘no show’ will be subject to 100% of the scheduled service(s) charges.

 

Bridal Packages

Our bridal packages include and are limited to one “practice session” which are described above as preparation makeup application with eyelash extensions and a bridal preparation style. Additional practice sessions are available for a la carte pricing. Our bridal packages require a reservation prior to the appointment date. To reserve your bridal dates, we collect full payments for all bridal services including applicable travel fees. Additionally, only 50% of the full payment is refundable for cancellations, as long as the cancellations are submitted in writing/email at least 90 days prior to the bride’s first reservation date. 100% of the payment is non-refundable for cancellations that are made within 90 days of the bride’s reservation. Finally, please note that any/all services performed with Roberto Style Salon must be performed by a licensed professional only. We are unable to allow participants to do their own services within our establishment.

 

Waxing
If you are on any medications that may cause skin sensitivity and/or if you have had an allergic reaction to previous waxing treatments you must disclose this information prior to your appointment. Under these circumstances, it is best to consult with a physician before scheduling this service in order to prevent any risks. You may be asked to sign an agreement prior to your first waxing appointment in order for us to proceed with wax bookings. 

 

Payments
We accept cash and all debit/credit cards.

 

Return Policy
All products are 100% guaranteed within 30 days of purchase as long as there is more than 50% of the product remaining. A receipt is required for all returns. If you do not have a receipt you will receive a salon gift card towards a new purchase.

 

Satisfaction Guaranteed
If your service does not meet your expectations for any reason, come back within 7 days and your same stylist will perform any services necessary to resolve the problem to your satisfaction. Upon returning it is mandatory for the client to fill out a ‘Client Complaint’ form so that we may assess the situation and correct it to the client’s satisfaction. We cannot, however, perform any correction(s) if the client chooses to visit another salon before allowing us to correct the problem. Please note that chemical services will be insured ONLY when products recommended by our salon technicians and purchased at our salon are used for the care of your hair.