Why We Have a Strict Cancellation Policy

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Roberto Style Salon has a strict cancellation policy. Here are the reasons why we stand behind that decision. 

First, we want to start this topic by thanking our guests. Without your support, we would not be able to confidently stand behind our policy. It’s unfortunate that such a policy exists.  We feel strongly that the guests who visit us repeatedly, respect us as professionals and we’re grateful because this is the regard in which we hold ourselves. There's always a case that can ruin the whole schedule for each client and our stylists. 

This is also why we do not accept personal checks for payment.  And in advance of our explanation of the policy, we thank you for understanding and your cooperation for following our cancellation policy.

 

Cancellation Policies Are Everywhere

Many businesses have cancellation policies including some of our partners such as Bergamot Massage, Madison No Fear Dentistry, Dragonfly Hot Yoga, Sundara Spa, and Sauk Point Veterinary Clinic.  We suspect that these businesses have this policy for similar reasons.

 

 

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Our Policy Protects Our Stylists

Did you know that in our industry, most Stylists earn their income by commission?  This means they do not make a salary, they do not get paid hourly.  They earn their living by taking care of the guests in their chairs.  If a guest doesn’t show up for their appointment or cancels with little notice, this doesn’t leave any opportunity for the Stylist to book another appointment.

 

Our Policy Protects Our Guests

Did you know that at Roberto Style Salon, at any given moment, we have three to ten guests on the waiting list ready for appointments?  Also, we are booked as an entire team up to three weeks out, especially nights and weekends. (See our Blog: Why We Double Book)  We continue to hire, train and grow because of this demand!  So given this demand, we have to enforce our policy to protect those who are eagerly waiting for their appointments.

 

Our Policy for Brides

Our Bridal packages need to be booked in advance, before the wedding date. A 50% non-refundable down payment is due at the time of reservation and some packages may include additional fees. All Wedding Party & Bridal service appointment cancellations will need to be made 90 days before the scheduled appointment date(s).

 

Our Policy for Our Everyday Guests

In the event that you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice. This allows other guests to book an appointment during this time period. Any appointments that are canceled within less than a 24-hour notice will face a 50% cancellation fee of all scheduled service(s). Cancellation notices must be given earlier for some services such as for Bridal Packages. Any appointments that have a  ‘no show’ will be subject to 100% of all the scheduled service(s).

 

Grace & Exceptions

We understand that accidents happen, people get sick, and/or emergencies occur. Therefore, we will do our best to accommodate these rare occasions with grace. Unfortunately, we do record these occurrences to prevent any breakage of the policies/rules of our salon. We understand this may come across as unneeded attention and security, but our goal is to be preventative in order to protect and accommodate our team and guests.

Thank you for your understanding!